Effective Date: May 23, 2025
Emerald Compounding Pharmacy (“Emerald Rx,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding any personal or protected health information (PHI) you provide through our secure online portal, https://secure.emeraldsrx.com (the “Portal”).
This Privacy Policy explains how we collect, use, store, and protect your information when you access and use the Portal.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
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Name, address, phone number, email address
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Professional credentials (for providers)
b. Health Information (PHI)
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Prescription details
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Medical history, diagnoses, or treatment-related notes as submitted through forms
c. Technical Data
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IP address, browser type, operating system, and device type
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Access dates/times and pages viewed (used for security and analytics)
2. How We Use Your Information
Your data is used for the following purposes:
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To process and fulfill prescription or refill requests
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To verify provider credentials and authorize access
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To contact you regarding your submission or account
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To comply with legal obligations, including HIPAA regulations
3. Data Protection & HIPAA Compliance
Emerald Rx adheres to strict technical, physical, and administrative safeguards to protect your information:
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Encryption: All data submitted through the Portal is encrypted in transit and at rest
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Access Controls: Only authorized personnel may access PHI, and only on a need-to-know basis
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Secure Hosting: The Portal is hosted on a HIPAA-compliant server with advanced firewall protection
4. Sharing of Information
We do not sell or rent your personal or health information. We may share it only:
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With pharmacies, healthcare providers, or staff involved in your care
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With trusted third-party service providers under HIPAA-compliant agreements
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As required by law (e.g., subpoenas, public health requests)
5. Your Rights
As a user of this Portal, you have the right to:
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Request access to your submitted information
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Request amendments or corrections to your information
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Request restrictions on certain uses and disclosures
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File a complaint if you believe your rights have been violated
To make a request, email privacy@emeraldsrx.com.
6. Cookies and Tracking
The Portal uses essential cookies to maintain session security. No tracking or third-party analytics cookies are used on this HIPAA-sensitive platform.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in technology or law. The latest version will always be available at https://secure.emeraldsrx.com.
8. Contact
If you have questions about this Privacy Policy or how your data is handled, please contact:
Emerald Compounding Pharmacy
Privacy Officer
support@emeraldsrx.com
This Privacy Policy is in alignment with HIPAA, HITECH, and applicable state regulations.
