Effective Date: May 23, 2025
Emerald Compounding Pharmacy (“Emerald Rx,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding any personal or protected health information (PHI) you provide through our secure online portal, https://secure.emeraldsrx.com (the “Portal”).
This Privacy Policy explains how we collect, use, store, and protect your information when you access and use the Portal.
We may collect the following types of information:
a. Personal Information
Name, address, phone number, email address
Professional credentials (for providers)
b. Health Information (PHI)
Prescription details
Medical history, diagnoses, or treatment-related notes as submitted through forms
c. Technical Data
IP address, browser type, operating system, and device type
Access dates/times and pages viewed (used for security and analytics)
Your data is used for the following purposes:
To process and fulfill prescription or refill requests
To verify provider credentials and authorize access
To contact you regarding your submission or account
To comply with legal obligations, including HIPAA regulations
Emerald Rx adheres to strict technical, physical, and administrative safeguards to protect your information:
Encryption: All data submitted through the Portal is encrypted in transit and at rest
Access Controls: Only authorized personnel may access PHI, and only on a need-to-know basis
Secure Hosting: The Portal is hosted on a HIPAA-compliant server with advanced firewall protection
We do not sell or rent your personal or health information. We may share it only:
With pharmacies, healthcare providers, or staff involved in your care
With trusted third-party service providers under HIPAA-compliant agreements
As required by law (e.g., subpoenas, public health requests)
As a user of this Portal, you have the right to:
Request access to your submitted information
Request amendments or corrections to your information
Request restrictions on certain uses and disclosures
File a complaint if you believe your rights have been violated
To make a request, email privacy@emeraldsrx.com.
The Portal uses essential cookies to maintain session security. No tracking or third-party analytics cookies are used on this HIPAA-sensitive platform.
We may update this Privacy Policy from time to time to reflect changes in technology or law. The latest version will always be available at https://secure.emeraldsrx.com.
If you have questions about this Privacy Policy or how your data is handled, please contact:
Emerald Compounding Pharmacy
Privacy Officer
support@emeraldsrx.com
This Privacy Policy is in alignment with HIPAA, HITECH, and applicable state regulations.
